Applying Quality Management in Healthcare: A Process for by Diane L. Kelly

By Diane L. Kelly

In modern day period of elevated responsibility for caliber of care, all healthcare managers needs to be fluent within the suggestions and instruments of caliber administration. using caliber administration in Healthcare: A procedure for development in actual fact explains the fundamentals of functionality excellence and offers a collection of instruments for handling healthcare caliber. even though it covers the basics, it strikes past previous equipment and gives an built-in method of tackling the standard demanding situations inherent in healthcare. a pragmatic consultant, this ebook is loaded with real-world examples that might support readers speedy grasp new thoughts.

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Thousand Oaks, CA: Sage Publications. , and E. Drew. 2000. ” Total Quality Management 11 (4/5 & 6): 697–703. Dean, J. , and D. E. Bowen. 1994. ” Academy of Management Review 19 (2): 392–418. Donabedian, A. 1980. Explorations in Quality Assessment and Monitoring, Volume I: The Definition of Quality and Approaches to Its Assessment. Chicago: Health Administration Press. James, B. 1993. ” Frontiers of Health Services Management 10 (1): 3–37. ———. 1989. Quality Management for Healthcare Delivery. Chicago: The Health Research and Educational Trust of the American Hospital Association.

3. 4. Plan → study the process Do → make the change on a small scale Check → observe the effects Act → identify what was learned Plan Check Cycle is ongoing and continuous Act Source: Walton, M. 1986. The Deming Management Method, 86. New York: The Putnam Publishing Group.

Concepts of Quality Management • Meet standards • Eliminate defects • Products: Healthcare delivery • Processes: Clinical procedures/ support processes • Customers: Patients, physicians • Clients who buy the products: Patients, payers • Cost of poor quality: Financial Less Mature • Products: All products, goods, and services, whether for sale or not— care delivery, public healthcare, payers, equipment, supplies • Processes: All processes —clinical, business, operational, support, manufacturing, decision making, policy • Customers and other stakeholders: Anyone who has an expectation of, is interested in, or is affected by the work of the organization—patients, families, internal customers employers, communities, organizations, regulators • Costs of poor quality: All costs that would disappear if everything were perfect —financial, quality of life, productivity, opportunity costs More Mature Source: Adapted from Juran, J.

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