Benchmarking National Tourism Organisations and Agencies: by John Lennon, Hugh Smith, Nancy Cockerell, Jill Trew

By John Lennon, Hugh Smith, Nancy Cockerell, Jill Trew

This e-book examines comparative functionality and top perform in nationwide Tourism businesses/ Administrations from large study performed in 2003 and 2004. It compares qualitative and quantitative info for you to determine top functionality. research is contained intimately for 8 nationwide Tourism enterprises established in 4 Continents, comprising: Australia, Canada, France, eire, The Netherlands, South Africa and Spain. each one state is tested and analysed within the following key parts: shuttle and Tourism functionality, corporation of Tourism, The nationwide Tourism organization, constitution, function, Staffing and workplaces, assets and investment in addition to delivering case reports of fine perform. The publication contains method of the examine and offers dialogue and remark of the most roles and good fortune formulation in similar nationwide Tourism Organisations.. precious, functional consultant to government's involvement in tourism over the last decade or extra. Brings perception from either the educational and practitioner markets. foreign Case stories · valuable, up to date and functional consultant to governments' involvement in tourism during the last decade or more.· Brings perception from either the tutorial and practitioner markets. · overseas case stories

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Budgets are rarely set in concrete, and mid-year modifications are common. State allocations depend on the availability of funds from the Ministry of Finance which, in turn, depends on national economic performance during the course of the year. 2 on the following page. 1 is listed according to the volume of the total budget. However, any ranking should be treated as a statistical exercise rather than a meaningful comparative analysis — the lack of strict comparability makes this impossible. 1: NTOs’ total budgets and share of state/government funding (2002).

Details as to the exact kind of representation are provided in the report under the country case studies. a As at 1 January 2004. b Own region = Europe for European countries, Asia Pacific for Australia, Americas for Canada and Africa/Middle East for South Africa. c France is closing its Miami office end-March 2004. Source: Respective NTAs and NTOs. squeeze on budgets over the past few years, NTOs have increasingly been looking for ways of reducing numbers of offices abroad. g. Netherlands — the trend has been to reduce the numbers of expatriate staff in favour of locally hired employees, in order to cut costs and improve communications with the local marketplace.

The Rugby Business Club Australia. However, as the Australian experience clearly shows, improved funding and a whole new government approach are required to ensure significant economic benefits. The drivers of the business and major events industry are different from leisure tourism in a number of key aspects, including: ● ● ● ● Decision-making on timing and location is made by the organising units rather than by the individual participants; There is generally a long planning and lead time (although in the case of corporate business this lead time is decreasing); Event management is an essential capability; Clear business purpose/outcome is the primary reason for participants attending a business event.

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